Why we are the best photocopier leasing company in London

What makes our photocopier leasing services the best in London, and why choose us over other providers?

Customer Service

When buying anything, be it small or large, customer satisfaction plays a key role in whether you return to spend your hard earned cash at the same retailer again.  When spending small amounts, this factor isn't quite as crucial as when a large expense is involved. 

It is therefore vitally important when selecting a lessor for your office equipment, to consider carefully what the company will offer you in respect of;

Asking a few key questions before you opt for an appropriate supplier could mean the difference between entering into an agreement that provides you with a real headache or one that gives you peace of mind and a piece of equipment that is a really good asset to your business.

Some typical questions to ask:

1. General Customer Service

Does the company let you know in good time when the goods you have ordered will be delivered? Do they provide updates on delivery or service arrangements?  Do they check up on a new installation and refer you to their online services?

  • Paragon's Response

We, at Paragon Document Solutions, pride ourselves on excellent customer communication, informing you fully about deadlines and delivery arrangements.  For example, we know the simple step of following up sales, by asking what our customers think of their product, will show that we value them, making us stand out from the rest. We also realise that customers will always remember, and return to lessors that provide such outstanding customer service.  Here is just one example of what we offer in our comprehensive customer service plan, to make us superior to other leasing companies…

One account manager, one phone number, so no "wild goose chase."

Many of our competitors have multiple departments, confusing switchboards, answer phones and long call back times.  However, here at Paragon we provide every customer with a dedicated 'Blackberry-armed', account manager who can be contacted directly at any time, thus offering you the peace of mind that you need, especially when we know your business depends on it.

2. After Sales Service and Accessibility to Help

Does the supplier follow up their sale/lease agreement by contacting customers after installation to ensure they are happy?  If they are not prepared to do this, then go somewhere that does!  Also, does the after-care extend to out of hours service? 

  • Paragon's Response:

We recognise that following up our sales / lease agreements will demonstrate our commitment to you, thus giving us the edge over many of our competitors.  We also know that good after sales service means that we can build up our customers' trust and loyalty, which in turn helps to generate repeat sales.  We are confident that our after sales services are second to none.  Firstly, we have a Nationwide 4-hour response time. If things go wrong, we can guarantee to have a highly trained technician with you within 4 hours of placing your call. (2 Hours within London).  There is no time wasting either, as many frustrated customers can testify to, with other, less reputable companies.  Paragon's engineers are all equipped with the right know-how, tools and parts to get the job done in one, quick visit, rather than two or three, which wastes your time and costs you money.  In this way we aim build up an ongoing sales relationship with our customers and encourage them to recommend our excellence to others.  Good for us…and good for you!  What's more, our passionate and expert technician teams, up and down the country, are ready to respond to your call at any time of day.

3. Preventative Maintenance and Repairs

Service agreements should cover the costs of most emergency repairs - however, exactly what's covered can vary from vendor to vendor!  Firstly, find out if there is any hourly cost for service calls and ensure that you get a written commitment on response times.  (The typical maximum is four hours.) What's more, if you expect to use the photocopier at evenings and weekends, make sure to find out what service coverage is available during those times.

Finally, don't forget to ask about loaner service, too. Good leasing companies will provide you with a replacement copier of equal or higher specifications if yours requires significant repairs.

  • Paragon's Response

We always advocate that 'prevention is better than the cure'. We also know that repairs can be expensive.  We therefore offer cost effective alternatives to those huge repair bills.  Our good value printer maintenance contracts can be tailored specifically to suit your needs. We'll provide customers with affordable options to keep their printers maintained and running, also giving you the peace of mind that if problems do arise, you won't be faced with a huge repair bill.  However, good your equipment, inevitably, sometimes machinery does go wrong. If you lease or rent a photocopier from Paragon, you can be assured that if this happens we have the expertise to get you up and running again quickly.  Our highly trained, skilled technicians will not only repair, but also give you advice on how to keep your photocopier running as it should.  And if for some reason an on- site repair isn't possible, Paragon are committed to ensuring that you can run your operation as usual, so we offer a loan machine to keep you running as smoothly as normal, until we can repair your photocopier.

95% of our customers return to us time and again, so our reliability speaks for itself.

4. Costs of Leasing

Be sure to calculate the full cost of the copier by taking your monthly rate, multiplied by the number of months of the contract. This is important if you are indecisive about buying or leasing -- you can see exactly how much your copier will "cost" over the term of the lease compared to what you'd pay to purchase a new copier.  Most businesses will pay between £100 and £450 a month to lease a multifunction copy machine. Contact us now for your quotation.

  • Paragon's Response

Paragon Document Solutions offers the finest and best photocopier leasing options, not only within London but we'll also will be hard to beat within the national picture too!  We will provide fair, 'up front' contracts with nothing hidden in the small print. Our price match promise will ensure that you won't get a better deal anywhere.  Furthermore, when you lease or rent from us you can be assured of that unrivalled, premium, personalised care and attention that you deserve. Our experts will guide you every step of the way in calculating what is right for you.  We will advise you on which is the best option for your circumstances and budget.  Paragon will also ensure that you have extras such as toners and drums stored away on site with you. This way, if you run out of something or something fails, you don't always have to wait ages before you can return to business as normal.

All these benefits come as standard when you lease or rent your photocopier from Paragon, and, as such, means no additional costs for you to consider.  We offer a range of first rate, yet flexible photocopier leases and rental packages, which not only give you value for money, but also will ensure that you receive all the benefits that photocopier leasing provides. Our excellent flexible leasing services also allow you the option of upgrading your lease should your circumstances change at any time during the leasing period, and once your leasing agreement has been signed, we can install the most current model that is available on the market within 48 hours. Another factor which helps to make us the best is that we offer deferred payments of 6 months, lease periods from between 1 to 5 years, and the option of buying your photocopier when the leasing agreement comes to an end.  What's more, as a little thank you, we give each of our new customers an iPod Nano.

Other factors which make us the best photocopier leasing company in London:

  • 60-day cancellation policy   
  • Fixed cost per copy agreements 
  • Premium brand machines, Canon, Toshiba, Kyocera
  • No minimum billing
  • Comprehensive break down cover
  • Price match promise

Conclusion

So you now you can determine what to look for when searching for the best photocopier leasing and rental company.  To get the satisfaction you deserve, make sure that you only enter into leases from a reputable supplier who will give you the service that you should expect.  The best of the best leasing companies should be specialists in providing copying machines and print services nationwide. They should have a wealth of industry experience, and offer services to customers and businesses across the UK. Check out testimonials from clients.

  • Paragon's response

We consider our range of leases to be the best around!  We don't try to trick you with the small print and won't try to push you or tie you into a lease that you don't want.  Yoursatisfaction is our priority.  Wealwaysgive you the option to upgrade according to your circumstances, and allow deferred payments should you wish.  Talk to a member of our friendly team and they will explain more.  If you are still unsure, look at some of the testimonials from our satisfied clients below, or find more photocopier leasing testimonials here. 

"Paragon have supplied an excellent service and back up since we have worked with them." 

"Paragon has provided a really high standard of after care. The technicians and staff are always highly professional, punctual, and very efficient. We were up and running again very quickly after our copier broke down. Very happy indeed."

"Since working with Paragon we have had no problems at all with repairs and their preventative maintenance is totally reliable."

So you see Paragon Document Solutions is the best of the best!  95% retention rate of our customers speaks for itself!

For more information contact us now, email us at info@paragon-ds.co.uk or phone us on 0800 357 677.

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