Important Questions to ask when deciding on buying or leasing an office photocopier / printer / scanner

Important Questions to ask when deciding on buying or leasing an office photocopier / printer / scanner

• What are the monthly volume parameters on the recommended photocopier/printer?
• Is the photocopier/printer I am leasing a new machine?
• What are your response times on service call outs?
• Does the cost per copy increase over the service agreement?
• What notice do I have to give if the service you provide is not satisfactory?
• What penalties or settlement figures are there if I do decide to cancel?
• Will you keep spare toners at our office?
• Are there any additional charges I should be aware of before I lease the printer? I.e. delivery, installation, training etc
• How long will the leased office photocopier take to be delivered?
• Can I speak to a customer who has the machine you have recommended?
• Can I upgrade my photocopier lease before it expires?
• Will you provide user training free of charge?
• What is the footprint of the leased multifunctional machine I have?
• Who do I have to call to place a service call for my colour A3 printer?
• Can I see a print sample of the colour A3 printer you have recommended?
• If the photocopier is not new, when was it discontinued by the manufacturer?
• Am I contracted to a minimum billing each month?
• How long is the initial period for the photocopier lease/service agreement?
• Do you keep spare parts at your offices or do you have to order them in?
• How long does a part normally take to arrive if required?
• Who will be my account manager?
• Is the photocopier lease a fixed term agreement?
• Will I be charged for picking the machine up at the end of the photocopier lease?
• What are the different categories for colour printers/photocopiers?
• Is the colour printer photocopier an occasional colour device?
• Can I see some literature on the leased colour printer you have recommended?

Paragon are the photocopier company you can rely on:
Serving, London, Surrey, Essex, Kent, Middlesex, Hertfordshire & Nationwide